Terms of Use
1. Introduction
Welcome to automatic.chat, a product designed to enhance user experience on your website. By using our service, you are agreeing to the terms and conditions laid out in this document. Please review them carefully.
2. Product Description
automatic.chat is an AI-powered chatbot tool designed to assist your website visitors by answering their questions and guiding them through your website. Its primary goal is to provide instant responses, aiding in enhancing the overall user experience on your site. Developed with the power of GPT-4, it is tailored for business users to seamlessly integrate with their websites and provide reliable service to their visitors.
3. Company Information
Name: automatic.chat
Location: Toronto, Canada
Contact Information: For any inquiries, feedback, or support requests, you can reach out to us via email at [email protected].
4. Pricing, Subscription & Refunds
Subscription: Using automatic.chat requires a subscription. The terms of your subscription, including pricing and features, are shown on automatic.chat/pricing . Our services are billed on a recurring basis, and you will be automatically billed at the start of each subscription period. Trial Period: We offer a 7 day trial period when subscribing to new plans. During this time, you can explore the features and benefits of automatic.chat without any charge. If you decide not to continue with a paid subscription, ensure you cancel within the trial period to avoid any charges.
Refunds: Refunds are considered on a case-by-case basis.
Generally, if you request a refund within 1 week of your monthly subscription renewing, and your bots have not been edited, or have any added sources, added messages or added chats in that time, then you may be refunded. However if your bots receives any messages/chats, or has sources added, we unfortunately reserve the right to only cancel your subscription at the end of the month without issuing a refund. You may still use the service to the fullest extent of your plan until the end of the month.
If you request a refund within 1 month of your yearly subscription renewing, and your bots have not been edited, or have any added sources, added messages or added chats in that time, then you may be issued a full refund. However if your bots receives any messages/chats, or has sources added, we unfortunately reserve the right to only cancel your subscription at the end of the year without issuing a refund. You may still use the service to the fullest extent of your plan until the end of the year.
If a monthly subscription renews for multiple months without any notice from you about your intention to cancel (despite the bot not being active), a refund shall only be provided for your last payment.
Discounts: If you possess a yearly subscription, you will only get the discount for the first year of your subscription. After a year of subscribing, your subscription will renew at the standard rate and not the discounted rate. There is only one yearly discount allowed per person / business. Abuse of this policy will lead you to get IP banned. The yearly discount does not apply to the monthly pricing.
Pricing Tiers: The pricing tiers that you see on automatic.chat are final and cannot be changed or negotiated. The pricing is the most competitive out of all competitors for a reason! We cannot manually assign you credits on an as needed basis. Please be aware of your message quota for the month and do not surpass it if you do not intend on upgrading for more message credits.
5. Data Handling
Data Collection: automatic.chat collects data from user interactions to improve the responsiveness and accuracy of the chatbot. This data includes the questions asked and the responses provided but does not store personally identifiable information. Storage & Protection: All data is stored on secure servers with the latest encryption technology. We make it a priority to protect user data from unauthorized access, alteration, disclosure, or destruction. Third-Party Sharing: At automatic.chat, we do not sell or share your data with third parties for marketing purposes. However, we may share anonymized data with trusted partners for research and analysis to improve our services.
6. Usage Limitations
General Use: The chatbot is intended for business use to aid visitors on your website. Misuse, such as using the bot for illegal activities, harassment, or other malicious intent, is strictly prohibited. Performance: While automatic.chat aims to provide instant and accurate responses, there may be instances when the chatbot may not understand or may misinterpret a query. In such cases, users are advised to contact the website's primary support channel.
Multiple Accounts: your usage of automatic.chat should be limited to only account. Creation of multiple active accounts for the purposes of creating multiple bots, more message credits or more sources is strictly prohibited. We have customers that upgrade their subscriptions to get more bots & sources & messages, so allowing a circumventing of this process through multiple active accounts not only undermines our pricing but also is not fair to our existing customers who upgrade. It is recommended to reach out to the automatic.chat team and we will, at our discretion, try to see if there's a solution to your needs that is fair.
7. Maintenance & Updates
Scheduled Maintenance: From time to time, automatic.chat may require maintenance, during which the service may be temporarily unavailable. We will strive to notify our users in advance through email notifications or announcements on our website. Updates: As we continuously aim to improve our services, there will be periodic updates to automatic.chat. These updates may include new features, bug fixes, and improvements. Users will be notified of significant updates and may occasionally need to update their integration to benefit from these enhancements.
8. Liability & Warranty
Limited Warranty: While we endeavor to provide a seamless experience, automatic.chat is still in its early stages of development. We do not guarantee that the service will be error-free or uninterrupted. Liability: To the extent permitted by law, automatic.chat and its parent company will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the service. Users are advised to test the chatbot thoroughly and use it judiciously, understanding its current capabilities and limitations.
9. Termination
User Initiated: You can terminate your subscription to automatic.chat at any time via your account dashboard. Once terminated, you will no longer be billed, but no refunds will be provided for the current billing cycle. By automatic.chat: We reserve the right to terminate your subscription and access to the service if you violate our terms of use, misuse the service, or for other critical reasons. In such cases, you will be notified.
10. Governing Law & Jurisdiction
This agreement and any dispute arising from the use of automatic.chat will be governed by the laws of Toronto, Canada. Both parties agree to the exclusive jurisdiction of the courts of Toronto, Canada.
11. Amendments
We reserve the right to update these terms periodically. Users will be notified of significant changes. It is the user's responsibility to review the terms regularly and ensure compliance.
12. Third-Party Integrations
While there are no third-party integrations at the moment, we may in the future incorporate third-party services to enhance automatic.chat's functionalities. Any third-party integrations will come with their own terms and conditions, which users will need to agree upon before utilizing said integrations.
By using automatic.chat, you confirm that you understand these terms and conditions and agree to abide by them. We reserve the right to update these terms periodically. Users will be notified of significant changes.
For any concerns, feedback, or clarifications, please contact our support team at [email protected].
Thank you for choosing automatic.chat to enhance your website's user experience.
13. Affiliate Program
automatic.chat offers an affiliate program where you can earn a commission for successfully getting users to pay for a subscription.
Commission: The commission rate is 30% of the subscription price for that payment period. This commission is paid out monthly, and you will receive the commission for as long as the user you referred remains a paying subscriber.
Payouts: Payouts are made via Stripe, and you must have a Stripe account to receive your commission. Payouts are made on a Net 15 basis, meaning you will receive your commission 15 days after the end of the month in which the commission was earned.
Refunds: If a user you referred requests a refund, the commission for that payment period will be deducted from your next payout.
Fraud: Any fraudulent activity, such as creating fake accounts or using your own referral link to get a discount, will result in immediate termination from the affiliate program and forfeiture of any unpaid commissions.
Terms: By joining the affiliate program, you agree to these terms and conditions. automatic.chat reserves the right to modify or terminate the affiliate program at any time.
If you have any questions about the affiliate program, please contact us at [email protected]