Privacy Policy
Thank you for choosing automatic.chat. At automatic.chat, the privacy and security of our users are of paramount importance. This Privacy Policy document outlines the types of information we collect and how we use this information.
1. Information We Collect
1.1 User-Provided Information: When you use automatic.chat, you may provide information such as email, name, and billing details for subscription and support purposes.
1.2 Training Data: When training the chatbot, you will upload your custom data through the form of PDF's, txt files, URLs, Google Docs, Spreadsheets, etc. This information will be stored in our database as well as in the vector database we use for retrieval and is collected for the bot to provide custom tailored answers, based on that data.
1.3 Conversation History: We store chat logs to improve the chatbot's performance and provide better support. This data is used to analyze user behavior and improve the chatbot's responses. Chat data may be exported at any time by the bot owner.
1.4 Cookies: We may use cookies and similar tracking technologies to track activity on our website and hold certain information.
2. How We Use Your Information
2.1 Service Provision: We use the information we collect primarily to provide, maintain, and improve our services for you as a customer.
2.2 Communication: To notify you about changes to our services, provide support, or send administrative messages.
2.3 Enhancement: To understand user behavior and improve our services.
3. Who Has Access to This Information
Only the bot owner, as well as the founders of Automatic Chat have access to your information.
4. Data Storage & Protection
All collected data (chat logs, training data) is stored on AWS (Amazon Web Services) servers in Virginia, United States & GCP (Google Cloud Platform) servers in The Dalles, Oregon, United States, with the latest encryption technology. We strive to protect user data from unauthorized access, alteration, disclosure, or destruction.
5. Length of Data Storage
5.1 - We store User Provided Information while you are a customer of automatic.chat as well as after you have stopped using our services. This is for accounting, training, and support purposes.
5.2 - Training Data is stored indefinitely to provide the chatbot the ability to provide custom tailored support. However, the bot owner may, at any time, goes to the 'Data' Page and deletes the data themselves. There is a button to delete all training data.
5.3 - Conversation History is stored to provide the bot owner with the ability to analyze user behavior and improve the chatbot's responses. If a user deletes their account with automatic.chat, all conversation history will be deleted as well.
5. Sharing Your Information
We do not sell or share your data with third parties for marketing purposes. We may share anonymized data with trusted partners for research and analysis purposes.
6. User Rights
Users have the right to access, correct, or delete their personal data. You can also request what personal data we hold about you and the purpose of its storage.
7. Third-Party Services
Although no third-party integrations exist currently, future third-party services may be incorporated to enhance functionality. Such integrations would have their own privacy policies.
8. Cookies & Tracking
Cookies help improve user experience by remembering user preferences. If you prefer, you can set your browser to refuse all cookies.
9. Children's Privacy
Our service is not intended for anyone under the age of 13. We do not knowingly collect personal information from children under 13.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify users of significant changes and encourage everyone to review this policy periodically.
11. Contact Us
For questions about this Privacy Policy or to request information about your stored data, please contact our support team at [email protected].
Name: Haseab
Location: San Francisco, CA
Email: [email protected]