Privacy Policy
Thank you for choosing automatic.chat. At automatic.chat, the privacy and security of our users are of paramount importance. This Privacy Policy document outlines the types of information we collect and how we use this information.
1. Information We Collect
1.1 User-Provided Information: When you use automatic.chat, you may provide information such as email, name, and billing details for subscription and support purposes.
1.2 Training Data: When training the chatbot, you will upload your custom data through the form of PDF's, txt files, URLs, Google Docs, Spreadsheets, etc. This information will be stored in our database as well as in the vector database we use for retrieval and is collected for the bot to provide custom tailored answers, based on that data.
1.3 Chat History: We store chat logs to improve the chatbot's performance and provide better support. This data is used to analyze user behavior and improve the chatbot's responses. Chat data may be exported at any time by the bot owner.
1.4 Cookies: We may use cookies and similar tracking technologies to track activity on our website and hold certain information.
2. How We Use Your Information
2.1 Service Provision: We use the information we collect primarily to provide, maintain, and improve our services for you as a customer.
2.2 Communication: To notify you about changes to our services, provide support, or send administrative messages.
2.3 Enhancement: To understand user behavior and improve our services.
3. Who Has Access to This Information
Only the bot owner (presumably yourself), as well as the founders of automatic.chat have access to all provided information, for the purpose of providing support and maintenance.
4. Data Storage & Protection
All collected data (chat logs, training data) is stored on AWS (Amazon Web Services) servers in Virginia, United States & GCP (Google Cloud Platform) servers in The Dalles, Oregon, United States, with the latest encryption technology (both in transit and at rest). We strive to protect user data from unauthorized access, alteration, disclosure, or destruction.
5. Length of Data Storage
5.1 - We store User Provided Information while you are a customer of automatic.chat as well as after you have stopped using our services, unless there is an explicit request to delete your data. This is for accounting, training, and support purposes.
5.2 - Training Data is stored indefinitely to provide the chatbot the ability to provide custom tailored support. However, the bot owner may, at any time, go to the 'Data' Page and deletes the data themselves. There is a button to delete all training data.
5.3 - Chat History is stored to provide the bot owner with the ability to analyze user behavior and improve the chatbot's responses. If a user deletes their account with automatic.chat, all chat history will be deleted as well.
5.4 - Backups of the data are stored on a 7 day rolling window, after which they are deleted.
6. International Data Transfers
6.1 - Transferring Your Data Internationally: In order to provide our services, we may need to transfer your personal data outside of the United Kingdom (UK) and the European Economic Area (EEA). This can occur if our servers or our service providers are located outside the UK/EEA. We ensure that these transfers are performed in a secure and lawful manner.
6.2 - Legal Safeguards for Data Transfers: To protect your personal data when it is transferred outside the UK/EEA, we implement robust legal safeguards. One key mechanism we use is the Standard Contractual Clauses (SCCs) approved by the European Commission. The SCCs provide specific data protection and privacy guarantees, which our data processors outside the UK/EEA are contractually obligated to follow.
6.3 - About Standard Contractual Clauses: The Standard Contractual Clauses are a set of legal terms that ensure all data transfers meet the UK's GDPR compliance requirements. For more information on these clauses, please click here.
6.4 - Your Rights Regarding Data Transfers: You have specific rights concerning the transfer of your data internationally, including: the right to be informed about the transfer, the right to access your data, and the right to withdraw consent.
7. Sharing Your Information
We do not sell or share your data with third parties for marketing purposes. We may share anonymized data with trusted partners for research and analysis purposes, however there is currently no third-party sharing of data for the aforementioned purposes.
We use some third-party services to help us operate our business, such as hosting services, customer support services, and analytics services. These third-party services may have access to your data for the purpose of performing these tasks on our behalf.
8. User Rights
Users have the right to access, correct, or delete their personal data. You can also request what personal data we hold about you and the purpose of its storage.
A user may request deletion of data at any time by sending an email to [email protected]
9. Breach Notification
In the event of a data breach, we will notify affected users at the latest within 72 hours of becoming aware of the breach but typically within 24 hours of becoming aware of the breach.
We will provide information through email on what data was compromised and what steps we are taking to mitigate the breach.
10. Third-Party Services
Although no third-party integrations exist currently, future third-party services may be incorporated to enhance functionality. Such integrations would have their own privacy policies.
11. Cookies & Tracking
Cookies help improve user experience by remembering user preferences. If you prefer, you can set your browser to refuse all cookies.
12. Children's Privacy
Our service is not intended for anyone under the age of 13. We do not knowingly collect personal information from children under 13.
13. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify users of significant changes and encourage everyone to review this policy periodically.
14. Contact Us
For questions about this Privacy Policy or to request information about your stored data, please contact our support team at [email protected].
15. Audits
We conduct regular audits to ensure compliance with this Privacy Policy.
If you have any concerns about how your data is being handled, please contact us at
Name: Haseab
Location: Toronto, Canada
Email: [email protected]